AI concierge for luxury hotels and villas
Aura greets your guests by name and helps them get the most out of their stay, so it feels easier from the first day to the last. She answers in their own language, day and night, and sends you honest feedback before it turns into a bad review.
For luxury hotels and premium villas across the Balkans and beyond.
Aura is awake ·
They have questions and no one to ask. The Wi-Fi password, how late the spa is open, how to turn up the heating, which restaurant serves after ten. Reception is three floors down, the villa owner is asleep, and the guest carries that question into the review.
Drag the line across the image to see the same night with Aura.
A tablet in a premium frame sits by the room door. The first thing the guest sees, and the only thing they need.
Two hours late? Reception doesn’t have to wait up, and the villa owner isn’t standing at the gate.
She greets them by name and covers everything in a minute: Wi-Fi, breakfast, spa, house rules, what’s worth seeing nearby.
After the welcome she goes quiet. She doesn’t intrude and doesn’t listen.
When they need her, guests call her by voice and ask anything, in their own language, at any hour.
After checkout you get an honest report: what the guest loved and what bothered them, before they write it on Booking.
Guests tell reception everything was fine, then write on Booking that the room was cold. They tell Aura the truth, because she asks along the way, like a person would. After every checkout you get a short report, and time to fix it before the next guest.
A Booking or Google rating isn’t built by replying to bad reviews. It’s built by never getting them.
Checkout report
ExampleRoom 204, two nights. Happy, with two small things.
“Welcome back, Mr Marković. Last time you asked about the restaurant by the lake. Shall I book you a table again?”
Aura remembers what a guest loved, with their consent. The loyalty hotel chains build with whole teams, your hotel or villa gets on its own, a little better with every stay.
Your staff step out of the loop of the same questions. Spa hours, what’s in the minibar, where to rent ski gear: Aura answers instantly, politely, in the guest’s language, in every room at once. Reception is left for what only people can do, and management finally sees what guests really think.
Serbian · English · German · French
Your guests paid for privacy, and they don’t have to wait for you at the gate. Aura shows them how the hot tub, sauna and fireplace work and recommends the best places to eat nearby. Instruction signs come off the walls, and you’re no longer on the phone all weekend.
A guest in a luxury room wants peace. That’s why Aura never records in the background and never pretends to be human.
“Once, in a hotel, I turned on the TV and the screen greeted me by name. I felt as if everything had been made just for me. Hostier wants every guest in every premium property to feel that, without a team of twenty people.”
Aleksandar Radivojević, co-founder of Hostier and owner of the villa A House & Spa
Founding Partner
We are looking for five luxury hotels and villas to be the first with Aura. Founding Partners get a price locked for life, priority connection to their booking system, and a direct say in what Aura learns next.
Leave your details and we’ll get in touch personally, to see together whether Aura is right for your property.
A chatbot is something guests have to find on their phone. Aura is in the room, speaks first, has a face and a voice, greets guests by name and remembers them next time. A chatbot answers. Aura welcomes.
Guests mention what bothers them to Aura along the way, and you learn it from the checkout report, or right away if it’s serious. You fix the problem before the next guest, instead of reading about it on Booking or Google.
After the welcome, Aura stays quiet. Guests can switch on “Do not disturb”, and you can turn her off for any individual stay.
You enter it once in the Hostier app: the welcome, house rules, spa and restaurant hours, local recommendations. Every change is live instantly, in every room.
The essentials work offline. Conversation needs a stable connection, and where there isn’t one, we install a 4G card.
We do. The tablet arrives in a premium frame with an engraved mark, and we handle mounting and setup on site. Aura speaks Serbian, English, German and French, and the list is growing.